If you require assistance with the risk assessment process, please contact Achilles using our purple support widget in the lower right corner of our web pages (fastest) or visit our Support Options page to submit a support ticket.
You will receive an email containing your account credentials within 24 hours of completing your enrollment. If you have not received the email after 24 hours, please check your spam or junk folder. If you are still unable to locate it, please create a Support Ticket for assistance.
New or revised documents must be reviewed and validated by our team before your account status is updated. Please allow time for the validation process to be completed. If your account has not been updated after the expected review period, please submit a Support Ticket so our team can review the status of your submission.
A Non-Compliant status means that one or more required items have not met the CBRE program requirements. Please review the results provided to identify the specific item(s) requiring attention. You may need to submit additional information, provide updated documentation, or correct an existing submission. Once the required information has been submitted, it will be reviewed and your compliance status will be updated accordingly. If you have questions about your results or need assistance understanding what is required, please submit a Support Ticket.
CBRE requires designated suppliers to participate in its supplier risk assessment program as part of its ongoing supplier risk management and compliance processes. Your company has been identified by CBRE as a supplier required to complete the assessment. The program helps CBRE verify important supplier information, evaluate applicable risk and compliance requirements, and maintain current information about the suppliers supporting its operations. Participation helps ensure your company remains aligned with CBRE's supplier requirements and eligible for current and future opportunities with CBRE.
CBRE's supplier risk assessment program is a supplier-funded program. The enrollment fee covers the services required to administer your company's participation, including supplier onboarding, information collection, document review and validation, risk assessment, ongoing account maintenance, and supplier support. The fee supports your company's participation in the program and is separate from any fees or commercial arrangements you may have directly with CBRE.
Participation enables your company to satisfy applicable CBRE supplier risk assessment requirements and helps maintain your eligibility as an approved supplier for current and future CBRE opportunities. Through your Achilles Supplier Account, your company can: • Submit and maintain required company information and documentation. • Review your current risk assessment status. • Identify missing, expired, or non-compliant information. • Update information when circumstances change. • Maintain a centralized record of information required by CBRE. Keeping this information current also helps reduce delays associated with outdated or missing supplier documentation.
Yes. We encourage suppliers to regularly review their risk assessment results. You can access your company’s current assessment by logging into your Achilles Supplier Account. Reviewing your results allows you to identify missing, outdated, or potentially incorrect information and take appropriate action when necessary.
CBRE determines which suppliers are required to participate in its Supplier Risk Assessment Program. Choosing not to participate may affect your company’s ability to maintain approved supplier status or be considered for current or future CBRE opportunities. If you do not intend to participate, please notify Achilles so that your response can be communicated to CBRE. CBRE will determine any further action regarding your supplier relationship.
Your company has been identified by CBRE as a supplier requested to participate in the program. If you believe your company no longer has an active relationship with CBRE or does not intend to pursue future CBRE business, please notify Achilles. We can provide this information to CBRE so that they can determine whether your participation is still required.
Yes. Each client may have different supplier requirements, risk criteria, documentation requirements, and assessment standards. Your existing Achilles information may help support the process, but your company must satisfy the specific requirements established for the CBRE program. This ensures CBRE receives current supplier information and that your company is assessed against CBRE’s applicable requirements.
The initial online enrollment process is straightforward and typically takes approximately 15 minutes to complete. Additional time may be required to gather or submit documents applicable to your company’s specific assessment requirements.
Suppliers are generally required to maintain current information and complete a reassessment annually. Requirements may vary depending on CBRE’s program requirements, changes to your company’s information, or expiration of required documentation. Keeping your Achilles Supplier Account current throughout the year can help make the reassessment process easier.
Achilles works with organizations to develop and manage supplier risk assessment and qualification programs. If your organization is interested in learning more about implementing a supplier risk management program, please complete the Information Request Form, and a member of the Achilles team will contact you.